The application of internationally recognized ISO 9001:2015 Quality Management System (QMS) is crucial in order to enhance the performance of your organization, increase customer satisfaction and acquire a competitive advantage.
Gain the knowledge and skills to audit and improve your company’s Quality Management System with our Lead Auditor ISO 9001 training course.
The course, designed by LiberoAssurance Training team aims to equip participants with the necessary information to effectively conduct QMS audits, in accordance with the internationally recognized best practice techniques for ISO 9001:2015.
Aims & Objectives
- Identify the key requirements and benefits of ISO 9001:2015
- Manage quality and drive continual improvement
- Take steps to ensure that quality is at the heart of your organization
- Attract and retain customers by meeting their current and future needs better
- Identify the aims and benefits of an ISO 9001:2015 audit
- Interpret ISO 9001:2015 requirements for audit application
- Plan, conduct and follow-up auditing activities that add real value
- Grasp the application of risk-based thinking, leadership and process management
- Access the latest auditor techniques and identify appropriate use
- Build stakeholder confidence by managing processes in line with the latest requirements
Learning Outcomes
Having successfully completed this course you will be able to:
- Learn the importance and benefits of an ISO 9001:2015 QMS
- Understand the key requirements, terms and definitions of ISO 9001:2015 and its structure, which incorporates the Annex SL common framework for management system standards
- Grasp the main concepts such as risk-based thinking, process approach, Plan-Do-Check-Act, and the 7 management principles
- Gain the skills to plan, conduct, report and follow up an audit in accordance with ISO 19001
- Explain the role of an auditor to plan, conduct, report and follow up an audit in accordance with ISO 19001
- Conduct effective audits in any auditing situation
- Establish and plan the activities of an audit team
- Communicate effectively with the auditee and audit client
- Organise and direct audit team members
- Prepare and complete the audit report
- Use remote auditing methods
Who should attend?
- Quality personnel
- Management representatives
- Appointed auditors
- QMS consultants
- Those who wish to understand ISO 9001 and its application
- Anyone involved in the planning, implementing, maintaining, supervising, or auditing of an ISO 9001:2015 QMS
- Anyone interest in quality management systems
Prerequisite skills & knowledge: None required
Available in-house/distant learning? Yes
Created by: LiberoAssurance Continuous Professional Development Training Centre Level 1 - Accredited by Univab
Part A Contents: ISO 9001:2015 Awareness
General
- Introduction
- Scope
- Normative references
- Terms and definitions
Context of organisation
- Understanding the organisation and its context
- Understanding the needs and expectations of interested parties
- Determining the scope of the quality management system
Leadership
- Leadership and commitment
- Policy
- Organizational roles, responsibilities and authorities
Planning
- Actions to address risks and opportunities
- Quality objectives and planning to achieve them
- Planning of changes
Support
- Resources
- Competence
- Awareness
- Communication
- Documented information
Operation
- Operational and planning control
- Requirements for products and services
- Design and development of products and services
- Control of externally provided processes, products and services
- Productions and service provision
- Release of products and services
- Control of nonconforming outputs
Performance evaluation
- Monitoring, measurement, analysis and evaluation
- Internal audit
- Management review
Improvement
- General
- Nonconformity and corrective action
- Continual Improvement
Part B Contents: ISO 9001:2015 Lead Auditor
Performing a QMS audit
- Procedure starting from audit initiation until audit completion
Audit steps
- Audit Plan
- Developing Checklists
- Opening Meeting
- Conducting the Audit
- Recording Results
- Closing Meeting
- Audit Follow-up Activities
Audit programme
- Contents of audit programme
- Establishing the audit programme objectives
- Identifying and evaluating audit programme risks
- Process flow for the management of an audit programme (Ref ISO 19011)
- Managing an audit programme
- Implementation of an audit programme
- Collecting and verifying information
Audit team
- Knowledge and skills of an audit team leader
- How to evaluate an Auditor
Psychological factors during audits
- Attitudes & relationships
- Communication
- Space & time
- Body language
- Tips for effective communication
Exam & Certification
- Exam for ISO 9001:2015 Lead Auditor
- ISO 9001:2015 Lead Auditor Certificate
Teaching Methods
- Detailed seminar presentations (available for download)
- Terms and definitions
- No.of Slides: 194
Resources
- Reading lists and resources available in presentations
Study time allocation
- Private study hours: 23
- Trainer contact hours: Availability and competence of instructors upon request
- Enrolment duration: 90 days (starting from date of purchase)
Credits
- CPD Points: 23
- ECTS/ECVET Points: 0.8
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Assessment methods
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Hours
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% contribution to final mark
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% Minimum passing grade
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Exam for ISO 9001:2015 Lead Auditor
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1
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100
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60
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Outcomes/Certificates
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On successful completion of the course assessment, participants will be issued with a ‘Certificate of Success’.
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