In a highly competitive and demanding industry, ensuring sustainability and acquiring a competitive advantage is a challenging task for most businesses. ISO 9001 Quality Management System (QMS) is a globally recognised standard and has proven to be vastly beneficial for all types of organizations regardless of their size.
Apply the key principles and enhance your organizational performance, improve customer satisfaction, ensure high product quality, and build a stronger image for your company with our ISO 9001:2015 QMS Awareness training course.
This course is designed for those who wish to gain a thorough understanding of ISO 9001:2015 Standard requirements and the advantages of implementing a management system in line with ISO 9001.
Aims & Objectives
- Identify the key requirements and benefits of ISO 9001:2015
- Manage quality and drive continual improvement
- Take steps to ensure that quality is at the heart of your organization
- Attract and retain customers by meeting their current and future needs better
- Grasp the application of risk-based thinking, leadership and process management
- Build stakeholder confidence by managing processes in line with the latest requirements
Learning Outcomes
Having successfully completed this course you will be able to:
- Learn the importance and benefits of an ISO 9001:2015 QMS
- Understand the key requirements, terms and definitions of ISO 9001:2015 and its structure, which incorporates the Annex SL common framework for management system standards
- Grasp the main concepts such as risk-based thinking, process approach and Plan-Do-Check-Act cycle
Who should attend?
- Quality executives/managers
- Top management / management representatives
- QMS consultants
- Those who wish to understand ISO 9001 and its application
- Anyone involved in the planning, implementing, maintaining, supervising, or auditing of an ISO 9001:2015 QMS
- Those who must be informed about legal requirements and ISO 9001 conformance
- Those starting their career in quality management
Prerequisite skills & knowledge: None required
Available in-house/distant learning? Yes
Created by: LiberoAssurance Continuous Professional Development Training Centre Level 1 - Accredited by Univab
Part A Contents: Introduction, QMS Benefits, Clauses 0-3, Context of Organisation, Leadership, Planning
Introduction
QMS Benefits
Clauses 0-3
- Scope
- Normative references
- Terms and definitions
Context of organisation
- Understanding the organisation and its context
- Understanding the needs and expectations of interested parties
- Determining the scope of the quality management system
- Quality management system and its processes
Leadership
- Leadership and commitment
- Policy
- Organizational roles, responsibilities and authorities
Planning
- Actions to address risks and opportunities
- Quality objectives and planning to achieve them
- Planning of changes
Part B Contents: Support, Operation, Performance evaluation, Improvement
Support
- Resources
- Competence
- Awareness
- Communication
- Documented information
Operation
- Operational and planning control
- Requirements for products and services
- Design and development of products and services
- Control of externally provided processes, products and services
- Productions and service provision
- Release of products and services
- Control of nonconforming outputs
Performance evaluation
- Monitoring, measurement, analysis and evaluation
- Internal audit
- Management review
Improvement
- General
- Nonconformity and corrective action
- Continual Improvement
Exam & Certification
- Exam on ISO 9001:2015 QMS Awareness
- “ISO 9001:2015 Quality Management System Awareness” Certificate
Teaching Methods
- Detailed seminar presentations (available for download)
- Terms and definitions
- No. of slides: 93
Resources
- Reading lists and resources available in presentations
Study time allocation
- Private study hours: 12
- Trainer contact hours: Availability and competence of instructors upon request
- Enrolment duration: 90 days (starting from date of purchase)
Credits
- CPD Points: 12
- ECTS/ECVET Points: 0.4
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Assessment methods
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Hours
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% contribution to final mark
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% Minimum passing grade
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Exam for ISO 9001:2015 Quality Management System Awareness
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1
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100
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60
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Outcomes/Certificates
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On successful completion of the course assessment, participants will be issued with a ‘Certificate of Success’
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