ISO 20000-1:2018 defines requirements for establishing, implementing, maintaining and continually improving a Service Management System (SMS).
It is designed to help organizations effectively manage and deliver quality IT services to customers through a systematic and comprehensive process approach.
The Standard is generic and can be adopted by all organizations, regardless of type, size or nature of the services delivered. An ITSMS supports the management of the service lifecycle and delivers value for customers, users and the organization delivering the services, contributing to the business’ continual improvement.
Learn the key principles to develop your Information Technology Service Management System with our ISO 20000-1:2018 ITSMS Awareness training course.