Quality Assistant

In a highly competitive and demanding industry, ensuring sustainability and acquiring a competitive advantage is a challenging task for most businesses. This course, specially designed by LiberoAssurance Training Team, aims to deliver all the necessary information on ISO 9001:2015 QMS in addition to how to deal with the demands of an Executive Secretary position with the confidence and professional acumen. This seminar is for employees who want to go a step further and increase their responsibilities, reliability, salary and status.


Increase your knowledge on ISO 9001:2015 standards, performance, skills, attributes and professionalism and become a first class secretary with our Executive Secretary with ISO 9001:2015 QMS Awareness course.


Aims & Objectives
  • Equip participants with skills and knowledge on how to carry out their main responsibilities as executive secretary/ assistant
  • Provide useful details on how to develop sound communication skills and robust job relationships
  • Suggest and analyse all features and skills required to be an ideal executive secretary with ISO knowledge
  • Identify the key requirements and benefits of ISO 9001:2015
  • Manage quality and drive continual improvement
  • Take steps to ensure that quality is at the heart of your organisation
  • Attract and retain customers by meeting their current and future needs better
  • Grasp the application of risk-based thinking, leadership and process management


Learning Outcomes

Having successfully completed this course you will be able to:

  • Deal with problems, pressure, stress
  • Organise your time, workload and people efficiently
  • Prioritise important tasks
  • Learn to communicate effectively with your manager, colleagues and other departments
  • Manage time and resources effectively
  • Become more confident and proactive
  • Use systems and tools professionally
  • Understand the key requirements, terms and definitions of ISO 9001:2015 and its structure
  • Learn the importance and benefits of an ISO 9001:2015 QMS
  • Implement ISO 9001 standard to operational processes
  • Describe the interaction of ISO 9001 requirements.
  • Grasp the main concepts such as risk-based thinking, process approach and Plan-Do-Check-Act cycle


Who should attend?
  • Top management assistants
  • Executive secretaries
  • Personal assistants
  • Secretaries


Prerequisite skills & knowledge: None required


Available in-house/distant learning? Yes


Created by: LiberoAssurance Continuous Professional Development Training Centre Level 1 - Accredited by Univab


Section 1

Part A: Introduction, workplace relationships and priorities
  • EA Job Responsibilities
  • Responsibilities
  • Public Relations
  • Daily Routine
Building Relationships
  • Building Relationships
  • Earning Trust
  • Twelve quick ways to earn trust
  • Giving Advice
  • Building a relationship with your executive
  • Help your executive
  • Initiative ideas
  • Always be a step ahead
  • Integrity
Priorities and Delegation
  • Five “D’s” of Discipline
  • Prioritisation
  • Delegation
  • Make your executive more successful at delegation
  • Recognise the talents and personalities of your Team Members
  • Fulfill Commitments
  • Manage expectations


Part B: Being part of a team, time management and communication
Be a reliable advisor and a team member
  • Qualities of a trusted advisor
  • Be responsible for your actions
  • Avoid gossip
  • When you’re right, don’t “brag”
  • Behavior Personalities
  • Behavior Personalities- Executives
  • Admonish in Private, Praise in Public
Time Management
  • Morning Meetings
  • Figuring out Priorities
  • Adding to Schedules
  • Activity Logs
  • Outlook Tasks and Emails
  • Meetings
  • Conferences
  • More time management Tips


Part C: Communication, systems at work, qualities and ethics
  • Communicate
  • Avoid Arguments
  • Don’t waste time
  • Good Listener’s Dos and Don’ts
  • Written Communication
Build and Maintain Systems
  • Organising your work
  • Proven method of achieving goals
  • Always create files
  • Email Organisation
  • Executive secretary qualities
  • Dealing with costumers
  • Welcoming visitors
  • Telephone communication
  • Four ideas to improve you phone manners with costumers
  • Ten personality traits of an exceptional executive secretary
Ethics and Final Tips
  • Code of Conducts-Ethos
  • Summary


Section 2

Part A: Introduction, QMS Benefits, Clauses 0-3, Context of Organisation, Leadership, Planning
  • Introduction
  • Scope
  • Normative references
  • Terms and definitions
Context of organisation
  • Understanding the organisation and its context
  • Understanding the needs and expectations of interested parties
  • Determining the scope of the quality management system
  • Leadership and commitment
  • Policy
  • Organizational roles, responsibilities and authorities
  • Actions to address risks and opportunities
  • Quality objectives and planning to achieve them
  • Planning of changes
Part B: Support, Operation, Performance evaluation, Improvement
  • Resources
  • Competence
  • Awareness
  • Communication
  • Documented information
  • Operational and planning control
  • Requirements for products and services
  • Design and development of products and services
  • Control of externally provided processes, products and services
  • Productions and service provision
  • Release of products and services
  • Control of nonconforming outputs
Performance evaluation
  • Monitoring, measurement, analysis and evaluation
  • Internal audit
  • Management review
  • General
  • Nonconformity and corrective action
  • Continual Improvement


Exam & Certification

  • Exam on Executive Secretary & ISO 9001:2015 Quality Management System Awareness
  • “Executive Secretary with ISO 9001:2015 Quality Management System Awareness” Certificate
Teaching Methods
  • Detailed seminar presentations (available for download)
  • Terms and definitions
  • No. of slides: 246


  • Reading lists and resources available in presentations


Study time allocation
  • Private study hours: 29
  • Trainer contact hours: Availability and competence of instructors upon request
  • Enrolment duration: 90 days (starting from date of purchase)


  • CPD Points: 29
  • ECTS/ECVET Points: 1


Assessment methods


% contribution to final mark

% Minimum passing grade

Exam on Executive Secretary with ISO 9001:2015 QMS Awareness





On successful completion of the course assessment, participants will be issued with a ‘Certificate of Success’




   100% Online course
   CPD Accredited eCertificate – Global acceptance
   Downloadable course material
   E-learning Mobile App
   Enrolment: 3 months
   Flexible schedule
  Language: English

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