Executive Assistant

This course, specially designed by LiberoAssurance Training Team, aims to deliver all the information on how to deal with the demands of an Executive Secretary position with confidence and professional acumen. This seminar is for employees who want to go a step further and increase their responsibilities, reliability, salary and status.

Increase your performance, skills, attributes and professionalism and become a first class secretary with our Executive Secretary course.


Aims & Objectives
  • Equip participants with skills and knowledge on how to carry out their responsibilities as executive secretary or secretary
  • Provide useful details on how to develop sound communication skills and robust job relationships
  • Suggest and analyse all features and skills required to be an ideal executive secretary


Learning Outcomes

Having successfully completed this course you will be able to:

  • Deal with problems, pressure, stress
  • Organize your time, workload and people efficiently
  • Prioritize important tasks
  • Learn to communicate effectively with your manager, colleagues and other departments
  • Manage time and resources effectively
  • Become more confident
  • Become more proactive
  • Use systems and tools professionally


Who should attend?
  • Top management assistants
  • Executive secretaries
  • Personal assistants
  • Secretaries


Prerequisite skills & knowledge: None required
Available in-house/distant learning? Yes
Created by: LiberoAssurance Continuous Professional Development Training Centre Level 1 - Accredited by Univab


Part A: Introduction, workplace relationships and priorities
  • EA Job Responsibilities
  • Responsibilities
  • Public Relations
  • Daily Routine
Building Relationships
  • Building Relationships
  • Earning Trust
  • Twelve quick ways to earn trust
  • Giving Advice
  • Building a relationship with your executive
  • Help your executive
  • Initiative ideas
  • Always be a step ahead
  • Integrity
Priorities and Delegation
  • Five “D’s” of Discipline
  • Prioritisation
  • Delegation
  • Make your executive more successful at delegation
  • Recognise the talents and personalities of your Team Members
  • Fulfill Commitments
  • Manage expectations


Part B: Being part of a team, time management and communication
Be a reliable advisor and a team member
  • Qualities of a trusted advisor
  • Be responsible for your actions
  • Avoid gossip
  • When you’re right, don’t “brag”
  • Behavior Personalities
  • Behavior Personalities- Executives
  • Admonish in Private, Praise in Public
Time Management
  • Morning Meetings
  • Figuring out Priorities
  • Adding to Schedules
  • Activity Logs
  • Outlook Tasks and Emails
  • Meetings
  • Conferences
  • More time management Tips


Part C: Communication, systems at work, qualities and ethics
  • Communicate
  • Avoid Arguments
  • Don’t waste time
  • Good Listener’s Dos and Don’ts
  • Written Communication
Build and Maintain Systems
  • Organising your work
  • Proven method of achieving goals
  • Always create files
  • Email Organisation
  • Executive secretary qualities
  • Dealing with costumers
  • Welcoming visitors
  • Telephone communication
  • Four ideas to improve you phone manners with costumers
  • Ten personality traits of an exceptional executive secretary
Ethics and Final Tips
  • Code of Conducts-Ethos
  • Summary


Exam & Certification
  • Exam on Executive Secretary Seminar
  • "Executive Secretary" Certificate
Teaching Methods
  • Detailed seminar presentations (available for download)
  • Terms and definitions
  • No. of slides: 153


  • Reading lists and resources available in presentations


Study time allocation
  • Private study hours: 19
  • Trainer contact hours: Availability and competence of instructors upon request
  • Enrollment Duration: 90 days (starting from the date of purchase)
  • CPD Points: 19
  • ECTS/ECVET Points: 0.6


Assessment methods


% contribution to final mark

% Minimum passing grade

Exam on Executive Secretary





Upon successful completion of the course assessment, participants will be issued with a ‘Certificate of Success’.




   100% Online course
   CPD Accredited eCertificate – Global acceptance
   Downloadable course material
   E-learning Mobile App
   Enrolment: 3 months
   Flexible schedule
   Language: English


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