Aims & Objectives

• Equip participants with skills and knowledge on how to carry out their responsibilities as executive secretary or secretary
• Provide useful details on how to develop sound communication skills and robust job relationships
• Suggest and analyse all features and skills required to be an ideal executive secretary

Learning Outcomes

Having successfully completed this course you will be able to:

• Deal with problems, pressure, stress
• Organize your time, workload and people efficiently
• Prioritize important tasks
• Learn to communicate effectively with your manager, colleagues and other departments
• Manage time and resources effectively
• Become more confident
• Become more proactive
• Use systems and tools professionally

Who should attend?

• Top management assistants
• Executive secretaries
• Personal assistants
• Secretaries

Prerequisite skills & knowledge:

None required

Available in-house/distant learning?

Yes

Created by:

LiberoAssurance Continuous Professional Development Training Centre Level 1 - Accredited by Univab

Part A: Introduction, workplace relationships and priorities

Introduction

• EA Job Responsibilities
• Responsibilities
• Public Relations
• Daily Routine

Building Relationships

• Building Relationships
• Earning Trust
• Twelve quick ways to earn trust
• Giving Advice
• Building a relationship with your executive
• Help your executive
• Initiative ideas
• Always be a step ahead
• Integrity

Priorities and Delegation

• Five “D’s” of Discipline
• Prioritisation
• Delegation
• Make your executive more successful at delegation
• Recognise the talents and personalities of your Team Members
• Fulfill Commitments
• Manage expectations

Part B: Being part of a team, time management and communication

Be a reliable advisor and a team member

• Qualities of a trusted advisor
• Be responsible for your actions
• Avoid gossip
• When you’re right, don’t “brag”
• Behavior Personalities
• Behavior Personalities - Executives
• Admonish in Private, Praise in Public

Time Management

• Morning Meetings
• Figuring out Priorities
• Adding to Schedules
• Activity Logs
• Outlook Tasks and Emails
• Meetings
• Conferences
• More time management Tips

Part C: Communication, systems at work, qualities and ethics

Communication

• Communicate
• Avoid Arguments
• Don’t waste time
• Good Listener’s Dos and Don’ts
• Written Communication

Build and Maintain Systems

• Organising your work
• Proven method of achieving goals
• Always create files
• Email Organisation

Qualities

• Executive secretary qualities
• Dealing with customers
• Welcoming visitors
• Telephone communication
• Four ideas to improve your phone manners with customers
• Ten personality traits of an exceptional executive secretary

Ethics and Final Tips

• Code of Conducts - Ethos
• Summary

Teaching Methods

• Detailed seminar presentations (available for download)
• Terms and definitions
• No. of slides: 153

Resources

• Reading lists and resources available in presentations

Study time allocation

• Private study hours: 19
• Trainer contact hours: Availability and competence of instructors upon request
• Enrollment Duration: 90 days (starting from the date of purchase)

Credits

• CPD Points: 19
• ECTS/ECVET Points: 0.6