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Executive Secretary & ISO 9001:2015

In a highly competitive and demanding industry, ensuring sustainability and acquiring a competitive advantage is a challenging task for most businesses. This course, specially designed by LiberoAssurance Training Team, aims to deliver all the necessary information on ISO 9001:2015 QMS in addition to how to deal with the demands of an Executive Secretary position with confidence and professional acumen. This seminar is for employees who want to go a step further and increase their responsibilities, reliability, salary and status.


Increase your knowledge on ISO 9001:2015 standards, performance, skills, attributes, and professionalism and become a first class secretary with our Executive Secretary with ISO 9001:2015 QMS Awareness course.


Aims & Objectives
  • Equip participants with skills and knowledge on how to carry out their main responsibilities as executive secretary/ assistant
  • Provide useful details on how to develop sound communication skills and robust job relationships
  • Suggest and analyse all features and skills required to be an ideal executive secretary with ISO knowledge
  • Identify the key requirements and benefits of ISO 9001:2015
  • Manage quality and drive continual improvement
  • Take steps to ensure that quality is at the heart of your organisation
  • Attract and retain customers by meeting their current and future needs better
  • Grasp the application of risk-based thinking, leadership and process management


Learning Outcomes

Having successfully completed this course you will be able to:

  • Deal with problems, pressure, stress
  • Organise your time, workload and people efficiently
  • Prioritise important tasks
  • Learn to communicate effectively with your manager, colleagues and other departments
  • Manage time and resources effectively
  • Become more confident and proactive
  • Use systems and tools professionally
  • Understand the key requirements, terms and definitions of ISO 9001:2015 and its structure
  • Learn the importance and benefits of an ISO 9001:2015 QMS
  • Implement ISO 9001 standard to operational processes
  • Describe the interaction of ISO 9001 requirements.
  • Grasp the main concepts such as risk-based thinking, process approach and Plan-Do-Check-Act cycle


Who should attend?
  • Top management assistants
  • Executive secretaries
  • Personal assistants
  • Secretaries


Prerequisite skills & knowledge: None required


Available in-house/distant learning? Yes


Created by: LiberoAssurance


Section 1

Part A: Introduction, workplace relationships and priorities
  • EA Job Responsibilities
  • Responsibilities
  • Public Relations
  • Daily Routine
Building Relationships
  • Building Relationships
  • Earning Trust
  • Twelve quick ways to earn trust
  • Giving Advice
  • Building a relationship with your executive
  • Help your executive
  • Initiative ideas
  • Always be a step ahead
  • Integrity
Priorities and Delegation
  • Five “D’s” of Discipline
  • Prioritisation
  • Delegation
  • Make your executive more successful at delegation
  • Recognise the talents and personalities of your Team Members
  • Fulfill Commitments
  • Manage expectations


Part B: Being part of a team, time management and communication
Be a reliable advisor and a team member
  • Qualities of a trusted advisor
  • Be responsible for your actions
  • Avoid gossip
  • When you’re right, don’t “brag”
  • Behavior Personalities
  • Behavior Personalities- Executives
  • Admonish in Private, Praise in Public
Time Management
  • Morning Meetings
  • Figuring out Priorities
  • Adding to Schedules
  • Activity Logs
  • Outlook Tasks and Emails
  • Meetings
  • Conferences
  • More time management Tips


Part C: Communication, systems at work, qualities and ethics
  • Communicate
  • Avoid Arguments
  • Don’t waste time
  • Good Listener’s Dos and Don’ts
  • Written Communication
Build and Maintain Systems
  • Organising your work
  • Proven method of achieving goals
  • Always create files
  • Email Organisation
  • Executive secretary qualities
  • Dealing with costumers
  • Welcoming visitors
  • Telephone communication
  • Four ideas to improve you phone manners with costumers
  • Ten personality traits of an exceptional executive secretary
Ethics and Final Tips
  • Code of Conducts-Ethos
  • Summary


Section 2

Part A: Introduction, QMS Benefits, Clauses 0-3, Context of Organisation, Leadership, Planning
  • Introduction
  • Scope
  • Normative references
  • Terms and definitions
Context of organisation
  • Understanding the organisation and its context
  • Understanding the needs and expectations of interested parties
  • Determining the scope of the quality management system
  • Leadership and commitment
  • Policy
  • Organizational roles, responsibilities and authorities
  • Actions to address risks and opportunities
  • Quality objectives and planning to achieve them
  • Planning of changes
Part B: Support, Operation, Performance evaluation, Improvement
  • Resources
  • Competence
  • Awareness
  • Communication
  • Documented information
  • Operational and planning control
  • Requirements for products and services
  • Design and development of products and services
  • Control of externally provided processes, products and services
  • Productions and service provision
  • Release of products and services
  • Control of nonconforming outputs
Performance evaluation
  • Monitoring, measurement, analysis and evaluation
  • Internal audit
  • Management review
  • General
  • Nonconformity and corrective action
  • Continual Improvement


Exam & Certification

  • Exam on Executive Secretary & ISO 9001:2015 Quality Management System Awareness
  • “Executive Secretary with ISO 9001:2015 Quality Management System Awareness” Certificate
Teaching Methods
  • Detailed seminar presentations (available for download)
  • Terms and definitions
  • No. of slides: 243


  • Reading lists and resources available in presentations


Study time allocation
  • Private study hours:30
  • Trainer contact hours: Availability and competence of instructors upon request
  • Enrolment duration: 90 days (starting from date of purchase)


Assessment methods


% contribution to final mark

% Minimum passing grade

Exam on Executive Secretary with ISO 9001:2015 QMS Awareness





On successful completion of the course assessment, participants will be issued with a ‘Certificate of Success’





View LiberoAssurance Certificate

120,00 €


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