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Executive Secretary


This course, specially designed by LiberoAssurance Training Team, aims to deliver all the information on how to deal with the demands of an Executive Secretary position with confidence and professional acumen. This seminar is for employees who want to go a step further and increase their responsibilities, reliability, salary and status.
 

 

Increase your performance, skills, attributes and professionalism and become a first class secretary with our Executive Secretary course.

 

Aims & Objectives
  • Equip participants with skills and knowledge on how to carry out their responsibilities as executive secretary or secretary
  • Provide useful details on how to develop sound communication skills and robust job relationships
  • Suggest and analyse all features and skills required to be an ideal executive secretary

 

Learning Outcomes

Having successfully completed this course you will be able to:

  • Deal with problems, pressure, stress
  • Organize your time, workload and people efficiently
  • Prioritize important tasks
  • Learn to communicate effectively with your manager, colleagues and other departments
  • Manage time and resources effectively
  • Become more confident
  • Become more proactive
  • Use systems and tools professionally

 

Who should attend?
  • Top management assistants
  • Executive secretaries
  • Personal assistants
  • Secretaries

 

Prerequisite skills & knowledge: None required
 
Available in-house/distant learning? Yes
 
Created by: LiberoAssurance Continuous Professional Development Training Centre Level 1 (accredited by EOPPEP)

 

 

Part A: Introduction, workplace relationships and priorities
Introduction
  • EA Job Responsibilities
  • Responsibilities
  • Public Relations
  • Daily Routine
Building Relationships
  • Building Relationships
  • Earning Trust
  • Twelve quick ways to earn trust
  • Giving Advice
  • Building a relationship with your executive
  • Help your executive
  • Initiative ideas
  • Always be a step ahead
  • Integrity
Priorities and Delegation
  • Five “D’s” of Discipline
  • Prioritisation
  • Delegation
  • Make your executive more successful at delegation
  • Recognise the talents and personalities of your Team Members
  • Fulfill Commitments
  • Manage expectations

 

Part B: Being part of a team, time management and communication
Be a reliable advisor and a team member
  • Qualities of a trusted advisor
  • Be responsible for your actions
  • Avoid gossip
  • When you’re right, don’t “brag”
  • Behavior Personalities
  • Behavior Personalities- Executives
  • Admonish in Private, Praise in Public
Time Management
  • Morning Meetings
  • Figuring out Priorities
  • Adding to Schedules
  • Activity Logs
  • Outlook Tasks and Emails
  • Meetings
  • Conferences
  • More time management Tips

 

Part C: Communication, systems at work, qualities and ethics
Communication
  • Communicate
  • Avoid Arguments
  • Don’t waste time
  • Good Listener’s Dos and Don’ts
  • Written Communication
Build and Maintain Systems
  • Organising your work
  • Proven method of achieving goals
  • Always create files
  • Email Organisation
Qualities
  • Executive secretary qualities
  • Dealing with costumers
  • Welcoming visitors
  • Telephone communication
  • Four ideas to improve you phone manners with costumers
  • Ten personality traits of an exceptional executive secretary
Ethics and Final Tips
  • Code of Conducts-Ethos
  • Summary

 

Exam & Certification
  • Exam on Executive Secretary Seminar
  • "Executive Secretary" Certificate

 

Teaching Methods
  • Detailed seminar presentations (available for download)
  • Terms and definitions

 

Resources
  • Reading lists and resources available in presentations

 

Study time allocation
  • Private study hours: 25
  • Trainer contact hours: Availability and competence of instructors upon request
  • Enrolment duration: 90 days (starting from date of purchase)

 

Assessment methods

Hours

% contribution to final mark

% Minimum passing grade

Exam on Executive Secretary

1

100

60

Outcomes/Certificates

Upon successful completion of the course assessment, participants will be issued with a ‘Certificate of Success’.

 

Accreditation by EOPPEP


LiberoAssurance has been accredited as a Continuous Professional Development Training Centre Level 1 by the National Organisation for the Certification of Qualifications & Vocational Guidance (EOPPEP).

SIMATA 5EOPPEP is the statutory body for the development and implementation of the Hellenic Qualifications Framework (NQF) in correspondence with the European Qualifications Framework (EQF). EOPPEP is the National Coordination Point for EQF in Greece (NCP).

 

Approved courses by the Central Greece University of Applied Sciences


LiberoAssurance in cooperation with the Central Greece University of Applied Sciences offers approved courses. All participants have the option to receive double certification from the University and LiberoAssurance Training Centre.

Teiste Logo

The University of Applied Sciences of Central Greece and LiberoGroup have agreed to develop a research project the purpose of which is education, lifelong learning and specialisation of persons, to facilitate their induction in the labour market using e-learning and traditional methods of training. The ultimate aim of this cooperation is the development of a post-graduate programme in collaboration with other Academic Institutions and Ministries.

 

Accreditation by IAS and E.S.Y.D


LiberoAssurance has been accredited by the Hellenic Accreditation System (E.SY.D) which has been appointed as the National Accreditation Body of Greece.

LiberoAssurance has been accredited by the International Accreditation Service (IAS) one of the leading accreditation bodies in the United States.

Esyd Ias

 

 

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120,00 €



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