Executive Secretary & ISO 9001:2015

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Quality Assistant

In a highly competitive and demanding industry, ensuring sustainability and acquiring a competitive advantage is a challenging task for most businesses. This course, specially designed by LiberoAssurance Training Team, aims to deliver all the necessary information on ISO 9001:2015 QMS in addition to how to deal with the demands of an Executive Secretary position with the confidence and professional acumen. This seminar is for employees who want to go a step further and increase their responsibilities, reliability, salary and status.

Increase your knowledge on ISO 9001:2015 standards, performance, skills, attributes and professionalism and become a first class secretary with our Executive Secretary with ISO 9001:2015 QMS Awareness course.

Course Overview
Course Outline
Learning and Teaching
Assessment and Certification

Aims & Objectives

Equip participants with skills and knowledge on how to carry out their main responsibilities as executive secretary/ assistant
Provide useful details on how to develop sound communication skills and robust job relationships
Suggest and analyse all features and skills required to be an ideal executive secretary with ISO knowledge
Identify the key requirements and benefits of ISO 9001:2015
Manage quality and drive continual improvement
Take steps to ensure that quality is at the heart of your organisation
Attract and retain customers by meeting their current and future needs better
Grasp the application of risk-based thinking, leadership and process management

Learning Outcomes

Having successfully completed this course you will be able to:

Deal with problems, pressure, stress
Organise your time, workload and people efficiently
Prioritise important tasks
Learn to communicate effectively with your manager, colleagues and other departments
Manage time and resources effectively
Become more confident and proactive
Use systems and tools professionally
Understand the key requirements, terms and definitions of ISO 9001:2015 and its structure
Learn the importance and benefits of an ISO 9001:2015 QMS
Implement ISO 9001 standard to operational processes
Describe the interaction of ISO 9001 requirements.
Grasp the main concepts such as risk-based thinking, process approach and Plan-Do-Check-Act cycle

Who should attend?

Top management assistants
Executive secretaries
Personal assistants
Secretaries

Prerequisite skills & knowledge: None required

Available in-house/distant learning? Yes

Created by: LiberoAssurance Continuous Professional Development Training Centre Level 1 - Accredited by Univab

Section 1

Part A: Introduction, workplace relationships and priorities

Introduction

EA Job Responsibilities
Responsibilities
Public Relations
Daily Routine

Building Relationships

Building Relationships
Earning Trust
Twelve quick ways to earn trust
Giving Advice
Building a relationship with your executive
Help your executive
Initiative ideas
Always be a step ahead
Integrity

Priorities and Delegation

Five “D’s” of Discipline
Prioritisation
Delegation
Make your executive more successful at delegation
Recognise the talents and personalities of your Team Members
Fulfill Commitments
Manage expectations

Part B: Being part of a team, time management and communication

Be a reliable advisor and a team member

Qualities of a trusted advisor
Be responsible for your actions
Avoid gossip
When you’re right, don’t “brag”
Behavior Personalities
Behavior Personalities- Executives
Admonish in Private, Praise in Public

Time Management

Morning Meetings
Figuring out Priorities
Adding to Schedules
Activity Logs
Outlook Tasks and Emails
Meetings
Conferences
More time management Tips

Part C: Communication, systems at work, qualities and ethics

Communication

Communicate
Avoid Arguments
Don’t waste time
Good Listener’s Dos and Don’ts
Written Communication

Build and Maintain Systems

Organising your work
Proven method of achieving goals
Always create files
Email Organisation

Qualities

Executive secretary qualities
Dealing with costumers
Welcoming visitors
Telephone communication
Four ideas to improve you phone manners with costumers
Ten personality traits of an exceptional executive secretary

Ethics and Final Tips

Code of Conducts-Ethos
Summary

Section 2

Part A: Introduction, QMS Benefits, Clauses 0-3, Context of Organisation, Leadership, Planning

General

Introduction
Scope
Normative references
Terms and definitions

Context of organisation

Understanding the organisation and its context
Understanding the needs and expectations of interested parties
Determining the scope of the quality management system

Leadership

Leadership and commitment
Policy
Organizational roles, responsibilities and authorities

Planning

Actions to address risks and opportunities
Quality objectives and planning to achieve them
Planning of changes

Part B: Support, Operation, Performance evaluation, Improvement

Support

Resources
Competence
Awareness
Communication
Documented information

Operation

Operational and planning control
Requirements for products and services
Design and development of products and services
Control of externally provided processes, products and services
Productions and service provision
Release of products and services
Control of nonconforming outputs

Performance evaluation

Monitoring, measurement, analysis and evaluation
Internal audit
Management review

Improvement

General
Nonconformity and corrective action
Continual Improvement

Exam & Certification

Exam on Executive Secretary & ISO 9001:2015 Quality Management System Awareness
“Executive Secretary with ISO 9001:2015 Quality Management System Awareness” Certificate

Teaching Methods

Detailed seminar presentations (available for download)
Terms and definitions
No. of slides: 246

Resources

Reading lists and resources available in presentations

Study time allocation

Private study hours: 29
Trainer contact hours: Availability and competence of instructors upon request
Enrolment duration: 90 days (starting from date of purchase)

Credits

CPD Points: 29
ECTS/ECVET Points: 1

Assessment methods	Hours	% contribution to final mark	% Minimum passing grade
Exam on Executive Secretary with ISO 9001:2015 QMS Awareness	1	100	60
Outcomes/Certificates	On successful completion of the course assessment, participants will be issued with a ‘Certificate of Success’

   100% Online course
   CPD Accredited eCertificate – Global acceptance
   Downloadable course material
   E-learning Mobile App
   Enrolment: 3 months
   Flexible schedule
Language: English