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ISO 10003:2007 Internal Auditor

ISO 10003 Internal audits provide a number of important services to company management and can be applied effectively to all types of organization. In terms of quality management, internal audits help organizations to detect and prevent issues, test internal control, and monitor compliance with the company’s quality policy and ISO 10003 standard.

 

Expand your ability to effectively conduct internal audits and train your company’s auditors to meet the requirements of the ISO 10003 Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations standard with our Internal Auditor ISO 10003 training course.

 

Aims & Objectives
  • Identify the key requirements and benefits of ISO 10003:2007
  • Manage quality and drive continual improvement
  • Take steps to ensure that quality is at the heart of your organization
  • Attract and retain customers by meeting their current and future needs better
  • Identify the aims and benefits of an ISO 10003:2007 audit
  • Interpret ISO 10003:2007 requirements for audit application
  • Plan, conduct and follow-up auditing activities that add real value
  • Grasp the application of risk-based thinking, leadership and process management
  • Access the latest auditor techniques and identify appropriate use
  • Build stakeholder confidence by managing processes in line with the latest requirements

 

Learning Outcomes

Having successfully completed this course you will be able to:

  • Learn the importance and benefits of an ISO 10003:2007 QMS
  • Understand the key requirements, terms and definitions of ISO 10003:2007 and its structure, which incorporates the Annex SL common framework for management system standards
  • Grasp the main concepts such as risk-based thinking, process approach, Plan-Do-Check-Act, and the 7 management principles
  • Enhance skills to conduct effective audits in any auditing situation
  • Identify easier opportunities to improve the QMS of your company
  • Plan, conduct, report and follow up an internal audit in accordance with ISO 110003
  • Understand the role of an auditor to plan, conduct, report and follow up an audit in accordance with ISO 110003
  • Establish and plan the activities of an audit team
  • Communicate effectively with the auditee and audit client
  • Organise and direct audit team members

 

Who should attend?
  • Quality personnel
  • Management representatives
  • Appointed auditors
  • QMS consultants
  • Those who wish to understand ISO 10003 and its application
  • Anyone involved in the planning, implementing, maintaining, supervising, or auditing of an ISO 10003:2007 QMS
  • Anyone interest in QMS requirements and audit procedures

 

Prerequisite skills & knowledge: None required

 

Created by: LiberoAssurance Training team

 

 

Part A Contents: ISO 10003:2007 QMS Awareness
 
 
Introduction

 

Clauses 0-3
  • Scope
  • Normative references
  • Terms and definitions
 
 
Guiding Principles
  • General
  • Consent to participate
  • Accessibility
  • Suitability
  • Fairness
  • Competence
  • Timeliness
  • Confidentiality
  • Transparency
  • Legality
  • Capacity
  • Continual improvement
 
 
Dispute-resolution framework
  • Commitment
  • Dispute-resolution policy
  • Top management responsibilities

 

 
Planning, design and development
  • General
  • Objectives
  • Activities
  • Resources

 

Operations
  • General
  • Complaint referral
  • Receipt of dispute notice
  • Formulation of the organization’s response
  • Resolution of dispute
  • Implementation of resolution
  • Closing the file
Maintenance and Improvement
 
  • Monitoring
  • Analysis and evaluation
  • Management review
  • Continual improvement
 
Part B Contents: ISO 10003:2007 Internal Auditor
 
Support
  • Resources
  • Competence
  • Awareness
  • Communication
  • Documented information
Operation
  • Operational and planning control
  • Requirements for products and services
  • Design and development of products and services
  • Control of externally provided processes, products and services
  • Productions and service provision
  • Release of products and services
  • Control of nonconforming outputs
Performance evaluation
  • Monitoring, measurement, analysis and evaluation
  • Internal audit
  • Management review
Improvement
  • General
  • Nonconformity and corrective action
  • Continual Improvement

 

Exam & Certification
  • Exam for ISO 10003:2007 Internal Auditor
  • “ISO 10003:2007 Internal Auditor” Certificate

 

Teaching Methods
  • Detailed seminar presentations
  • Terms and definitions

 

Resources
  • Reading lists and resources available in presentations

 

Study time allocation
  • Private study hours: 15
  • Trainer contact hours: Availability and competence of instructors upon request
  • Enrolment duration: 90 days (starting from date of purchase)

 

Assessment methods

Hours

% contribution to final mark

% Minimum passing grade

Exam for ISO 10003:2007 Internal Auditor

1

100

60

Outcomes/Certificates

On successful completion of the course assessment, participants will be issued with a ‘Certificate of Success’

 


150,00 €


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