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ISO 10003:2007 Awareness

In a highly competitive and demanding industry, ensuring sustainability and acquiring a competitive advantage is a challenging task for most businesses. ISO 10003 Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations is a globally recognised standard and has proven to be vastly beneficial for all types of organizations regardless of their size.


Apply the key principles and enhance your organizational performance, improve customer satisfaction, ensure high product quality, and build a stronger image for your company with our ISO 10003:2007 QMS Awareness training course.


Aims & Objectives
  • Identify the key requirements and benefits of ISO 10003:2007
  • Manage business continuity and drive continual improvement
  • Take steps towards effective business continuity treatment
  • Attract and retain customers by meeting their current and future needs better
  • Grasp the application of risk-based thinking, frameworks and process management
  • Build stakeholder confidence by managing business continuity in line with the latest requirements


Learning Outcomes

Having successfully completed this course you will be able to:

  • Understand the key requirements, terms and definitions of ISO 10003:2007 and its structure
  • Learn the importance and benefits of an ISO 10003:2007 QMS
  • Implement ISO 10003 standard to operational processes
  • Describe the interaction of ISO 10003 requirements.
  • Grasp the main concepts such as: risk-based thinking, process approach, Plan-Do-Check-Act cycle


Who should attend?
  • Quality executives/managers
  • Top management / Management representatives
  • QMS consultants
  • Current internal QMS auditors
  • Those involved in the implementation, maintenance and supervision of an ISO 10003:2007 QMS
  • Those who wish to understand ISO 10003 and its application
  • Those who must be informed about legal requirements and ISO 10003 conformance


Prerequisite skills & knowledge: None required


Available in-house/distant learning? Yes


Created by: LiberoAssurance Continuous Professional Development Training Centre Level 1 - Accredited by Greek Ministry of Education & Religious Affairs               Accreditation No. 2101338


Part A Contents: ISO 10003:2007 QMS Awareness
Clauses 0-3
  • Scope
  • Normative references
  • Terms and definitions
Guiding Principles
  • General
  • Consent to participate
  • Accessibility
  • Suitability
  • Fairness
  • Competence
  • Timeliness
  • Confidentiality
  • Transparency
  • Legality
  • Capacity
  • Continual improvement
Dispute-resolution framework
  • Commitment
  • Dispute-resolution policy
  • Top management responsibilities
Planning, design and development
  • General
  • Objectives
  • Activities
  • Resources
  • General
  • Complaint referral
  • Receipt of dispute notice
  • Formulation of the organization’s response
  • Resolution of dispute
  • Implementation of resolution
  • Closing the file
Maintenance and Improvement
  • Monitoring
  • Analysis and evaluation
  • Management review
  • Continual improvement


Exam & Certification
  • Exam on ISO 10003:2007 Awareness
  • “ISO 10003:2007 Awareness” Certificate
Teaching Methods
  • Detailed seminar presentations
  • Terms and definitions
  • No. of slides: 92


  • Reading lists and resources available in presentations


Study time allocation
  • Private study hours: 12
  • Trainer contact hours: Availability and competence of instructors upon request
  • Enrolment duration: 90 days (starting from date of purchase)


  • CPD Points: 12
  • ECTS/ECVET Points: 0.4


Assessment methods


% contribution to final mark

% Minimum passing grade

Exam for ISO 10003:2007 Awareness





On successful completion of the course assessment, participants will be issued with a ‘Certificate of Success’




   100% Online course
   CPD Accredited eCertificate – Global acceptance
   Downloadable course material
   E-learning Mobile App
   Enrolment: 3 months
   Flexible schedule
   Language: English


View LiberoAssurance Certificate

120,00 €


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